Jump to main content

    December 2017

    A Note From Chris

    We’re grateful, humbled and downright thrilled to have shared another successful year together! Through your steadfast commitment and partnership, 2017 was a year of outstanding progress. We kicked off the year by eliminating over 100 member charges from our fee schedule – to deliver fee relief in a thin-margin market. In the second quarter, we launched two brand new CUSOs to assist members with their technology needs (Emergifi) and balance sheet optimization goals (QuantyPhi). Our communication and educational efforts doubled-down with the launch of four new websites, six new social media sites, and 40 educational events. And because of your tremendous support, the Board of Directors at Corporate Central approved a 7% dividend on all PCC balances for the month of December, a record-high dividend.

    What we are equally proud about, are the positive results from our Member Satisfaction Survey. Corporate Central increased our Net Promoter Score (NPS) to earn an 81.3, one of the highest scores in the financial services sector. The fact that you, our members, rate Corporate Central as “a name I can trust” as our highest attribute is something we do not take lightly. Thank you!

    Here’s to a prosperous and wildly successful 2018!

    Chris Felton

    What's New & Who's Who

    Congratulations to Stephanie Schmidt, Manager Member Services for passing the Accredited ACH Professional (AAP) exam! We're so proud of you! We also welcomed a Senior Systems Engineer to the Corporate Central team. We're happy to have you on board, Ryan McMillan!



    Corporate Central staff were thrilled to be able to make the Christmas season a little bit brighter for many children who might not have otherwise experienced the joy of the holidays by donating new toys to The Christmas Clearing Council of Waukesha County.

    Staff were equally generous in non-perishable food donations to Feeding America Eastern Wisconsin. For nearly 35 years, Feeding America has worked with members and partners to feed the hungry.

    Did You Know?

    Public agencies and businesses can provide credit unions with valuable sources of deposits. Those deposits often require supplemental collateral because the amounts exceed NCUA coverage. Corporate Central can provide a useful alternative to pledging securities to collateralize those deposits, by providing members with a Letter of Credit. To learn more about our low-cost, convenient solution contact John Hickey at (800) 242-4747 ext 156, or join us on January 23, 2018 at 11am CT for a free webinar.

    Credit Unions Connect

    All looks so yummy! Capital Credit Union hosted a bake sale to benefit their furry friends at Happily Ever After Animal Sanctuary. Can’t you just feel the love?

    Community-minded employees from Ascentra Credit Union spent time volunteering at River Bend Foodbank's Fill the Bowl event. Thanks for lending a hand to an amazing organization!

    A Great Read

    ATMs remain the leading touch-point for a financial institution to interact with account holders. The quality of the ATM cardholder experience drives loyalty. As ATM malware continues to spread globally, security experts advise financial institutions and other ATM deployers to update to Windows 10 as soon as possible to address the software vulnerabilities of previous operating systems. Better security = better bottom line.

    Our Family of CUSOs

    Emergifi provides credit union technology solutions that improve productivity and security, and reduce costs and risk. Given the incredible pace at which technology is changing, credit unions are challenged to do business faster, smarter and more efficiently – or risk getting left behind. As a result, cloud computing is rapidly becoming a primary driver of business transformation, giving credit unions a way to differentiate, disrupt and gain share in the market. Our managed, cloud-based approach offloads low value utility services and focuses your resources on high value initiatives. Eliminate the burden of routine information technology (IT) operations and maintenance. With our approach, quickly and efficiently access technologies you need, when you need them. We optimize your credit union information technology operations, so you may focus on your business. Our managed, cloud computing approach offers credit unions large and small the following benefits.

    According to a new video released by InterLutions, credit unions can now access healthcare big data that will help HR staff create more attractive and affordable employee benefit packages. The enhanced data is available through I-Care, a community of healthcare professionals, experts and analysts providing credit unions with employee benefit solutions. The video focuses on how collaborating through I-Care empowers credit unions to more accurately track and forecast future benefit costs, as well as identify their top cost drivers.

    The video’s testimonial providers compare employee benefit administration, costs and benefit offerings both before and after acquiring access to I-Care’s big data. Video participants include Fox Communities Credit Union AVP of HR Terri Green; Kohler Credit Union CFO John Ehmann and HR Director Melissa Doebert; Landmark Credit Union CFO David Powers and HR Vice President Jodi Greenmeier; Educators Credit Union Chief People Officer Peter Stein; and InterLutions Chairman Chris Felton.

    Formed in June of 2017, Corporate Central Credit Union’s balance sheet optimization CUSO needed a name. Like most new entities, the name was to capture the essence of who we are and what we do for credit unions. We want to emphasize how we work with our credit unions and who we are as people. We also want to communicate what we can do for credit unions to help them perform better financially. To understand and manage any process, it must be properly measured. Financial performance is no exception. As financial institutions, we must understand the quantity of risk taken and measure that risk. We must also understand the expected return from taking that risk; thus, we quantify that risk. See our white paper on Defining Success to learn more.

    So who are we? We want to emphasize how we work, what we are here to do for credit unions and how we align our goals with the goals of our credit union clients. Our purpose, habits and incentives are clearly explained in this research piece on Phi.

    Displaying what we do and who we are, we arrive at QuantyPhi. We are proud of who we work for and who we are. The name QuantyPhi tells the world just that.

    Corporate Central Pays 7% Dividend on PCC Balances

    We are thrilled to announce that we will pay member credit unions a 7% dividend on all perpetual contributed capital (PCC) balances for the month of December. The payment is the highest in Corporate Central’s history and will be paid to member credit unions on December 31, 2017.

Upcoming Events

Attract Large Public Depositors with a Corporate Central Letter of Credit

Tuesday, January 23, 2018 11:00 AM - 11:30 AM Central Time (CST)

Public agencies and businesses can provide credit unions with valuable sources of deposits. Those deposits often require supplemental collateral because the amounts exceed NCUA coverage. Corporate Central can provide a useful alternative to pledging securities to collateralize those deposits. Learn more about our low-cost solution with John Hickey, Vice President Investments. No cost to attend.


Thursday, January 25, 2018 1:00 PM - 1:30 PM Central Time (CST)

Our COACH III Basics webinar will equip users with skills and the knowledge necessary to successfully access our COACH III application and perform basic navigation and inquiry. In this FREE 30-minute session, we will cover System Requirements, System Security, Fingerprint Scanner Installation, Accessing COACH III, Logging On, Biometric Troubleshooting, Homepage – What you will see and correspondent screens. Great for new users or as a refresher course for existing users. No cost to attend.

Reg CC Change Could Increase Credit Union Liability

Thursday, February 15, 2018 1:00 PM - 1:30 PM Central Time (CST)

A July 1, 2018, change by the Federal Reserve System to Regulation CC could significantly increase the liability for credit unions that do not accept electronic delivery of chargeback returns. In this webinar, you will find out more about this change, as well as some alternatives for moving from paper to electronic delivery of chargeback returns.

How to Effectively Shop Your Bond & Insurance

Tuesday, February 20, 2018 11:00 AM - 11:45 AM Central Time (CST)

InterLutions, through its inSure - Risk Solutions program, will host a FREE educational webinar about successfully managing your credit union’s bond and insurance plans. Given the challenges credit unions face in this low interest rate environment, the need to examine operating expenses is more important than ever. Join us for this webinar to learn three simple, yet impactful, ideas that any credit union can easily adopt to significantly lower your bond and insurance costs. No cost to attend.

Security Summit

Wednesday, February 21, 2018 8:30 AM - 4:00 PM Central Time (CST)

Protect Your Members. Protect Your Credit Union.
Hacking, skimming, cyberattacks, fraud, embezzlement, these and a host of other security issues are making headlines daily. Members want to know how their credit union is securing their data and credit unions are endeavoring to mitigate risk and keep up on the ever-shifting landscape.

Join The League’s first Security Summit to explore this critical issue and get action steps for your credit union.

Effective ALM Benchmarking

Wednesday, February 21, 2018 12:00 PM - 12:30 PM Central Time (CST)

Information gained from benchmarking allows credit unions to determine how efficient their investment decision-making is relative to the amount of risk they are occurring. Benchmarking is an ongoing process in which credit unions continuously seek the improvement of their financial health.

Proper ALM benchmarking can assist CEOs, CFOs and other credit union leaders to define the optimal strategy for their credit union. This enables them to identify where the investment decisions lead, lag or remain at par with other portfolio selections. In addition, benchmarking provides the basis by which the credit unions can articulate key investment options, helping to identify what types of securities to build in their portfolios.

Join the QuantyPhi team for a 30-minute educational webinar about the effective use of ALM Benchmarking. No cost to attend.

Protecting Your ATMs and Cardholders from Criminal Attacks

Wednesday, March 14, 2018 1:00 PM - 2:00 PM Central Time (CST)

It’s Time to Rethink Your ATM Security Strategy!

As security breaches and threats increase in frequency and sophistication, it’s imperative to be aware of how ATM security has changed and reevaluate your current security strategy. Attendees will learn changes, trends and challenges in criminal ATM attack techniques impacting security operations.

  • Examples of different types of ATM fraud including card skimming, deep insert skimmers, periscope skimmers, shimming devices and the different methods criminals use for card entrapment
  • The role newer EMV chip cards play in ATM security
  • How to help your members identify an ATM that may have been tampered with by criminals
  • New technology solutions to combat ATM skimming, shimming and cash traps.

With skimming on the rise, it’s up to you to stay one step ahead of the criminals! Join David Krzic, AVP, ATM Product Manager, Elan Financial Services and Michael Negley, National Account Manager, Cennox to learn more. No cost to attend.

Our Family of CUSOs

Emergifi Logo Interlutions CUSO Quantify CUSO

Corporate Central Credit Union
6262 South Lowell Place, Muskego, WI 53150
Phone: (800) 242-4747 | Fax: (414) 427-3700
Privacy Policy | Disclosures

Powered by SmartSource Solutions, LLC
Copyright © 2018 | All Rights Reserved