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    December 2017

    A Note From Chris

    We’re grateful, humbled and downright thrilled to have shared another successful year together! Through your steadfast commitment and partnership, 2017 was a year of outstanding progress. We kicked off the year by eliminating over 100 member charges from our fee schedule – to deliver fee relief in a thin-margin market. In the second quarter, we launched two brand new CUSOs to assist members with their technology needs (Emergifi) and balance sheet optimization goals (QuantyPhi). Our communication and educational efforts doubled-down with the launch of four new websites, six new social media sites, and 40 educational events. And because of your tremendous support, the Board of Directors at Corporate Central approved a 7% dividend on all PCC balances for the month of December, a record-high dividend.

    What we are equally proud about, are the positive results from our Member Satisfaction Survey. Corporate Central increased our Net Promoter Score (NPS) to earn an 81.3, one of the highest scores in the financial services sector. The fact that you, our members, rate Corporate Central as “a name I can trust” as our highest attribute is something we do not take lightly. Thank you!

    Here’s to a prosperous and wildly successful 2018!

    Chris Felton

    What's New & Who's Who

    Congratulations to Stephanie Schmidt, Manager Member Services for passing the Accredited ACH Professional (AAP) exam! We're so proud of you! We also welcomed a Senior Systems Engineer to the Corporate Central team. We're happy to have you on board, Ryan McMillan!



    Corporate Central staff were thrilled to be able to make the Christmas season a little bit brighter for many children who might not have otherwise experienced the joy of the holidays by donating new toys to The Christmas Clearing Council of Waukesha County.

    Staff were equally generous in non-perishable food donations to Feeding America Eastern Wisconsin. For nearly 35 years, Feeding America has worked with members and partners to feed the hungry.

    Did You Know?

    Public agencies and businesses can provide credit unions with valuable sources of deposits. Those deposits often require supplemental collateral because the amounts exceed NCUA coverage. Corporate Central can provide a useful alternative to pledging securities to collateralize those deposits, by providing members with a Letter of Credit. To learn more about our low-cost, convenient solution contact John Hickey at (800) 242-4747 ext 156, or join us on January 23, 2018 at 11am CT for a free webinar.

    Credit Unions Connect

    All looks so yummy! Capital Credit Union hosted a bake sale to benefit their furry friends at Happily Ever After Animal Sanctuary. Can’t you just feel the love?

    Community-minded employees from Ascentra Credit Union spent time volunteering at River Bend Foodbank's Fill the Bowl event. Thanks for lending a hand to an amazing organization!

    A Great Read

    ATMs remain the leading touch-point for a financial institution to interact with account holders. The quality of the ATM cardholder experience drives loyalty. As ATM malware continues to spread globally, security experts advise financial institutions and other ATM deployers to update to Windows 10 as soon as possible to address the software vulnerabilities of previous operating systems. Better security = better bottom line.

    Our Family of CUSOs

    Emergifi provides credit union technology solutions that improve productivity and security, and reduce costs and risk. Given the incredible pace at which technology is changing, credit unions are challenged to do business faster, smarter and more efficiently – or risk getting left behind. As a result, cloud computing is rapidly becoming a primary driver of business transformation, giving credit unions a way to differentiate, disrupt and gain share in the market. Our managed, cloud-based approach offloads low value utility services and focuses your resources on high value initiatives. Eliminate the burden of routine information technology (IT) operations and maintenance. With our approach, quickly and efficiently access technologies you need, when you need them. We optimize your credit union information technology operations, so you may focus on your business. Our managed, cloud computing approach offers credit unions large and small the following benefits.

    According to a new video released by InterLutions, credit unions can now access healthcare big data that will help HR staff create more attractive and affordable employee benefit packages. The enhanced data is available through I-Care, a community of healthcare professionals, experts and analysts providing credit unions with employee benefit solutions. The video focuses on how collaborating through I-Care empowers credit unions to more accurately track and forecast future benefit costs, as well as identify their top cost drivers.

    The video’s testimonial providers compare employee benefit administration, costs and benefit offerings both before and after acquiring access to I-Care’s big data. Video participants include Fox Communities Credit Union AVP of HR Terri Green; Kohler Credit Union CFO John Ehmann and HR Director Melissa Doebert; Landmark Credit Union CFO David Powers and HR Vice President Jodi Greenmeier; Educators Credit Union Chief People Officer Peter Stein; and InterLutions Chairman Chris Felton.

    Formed in June of 2017, Corporate Central Credit Union’s balance sheet optimization CUSO needed a name. Like most new entities, the name was to capture the essence of who we are and what we do for credit unions. We want to emphasize how we work with our credit unions and who we are as people. We also want to communicate what we can do for credit unions to help them perform better financially. To understand and manage any process, it must be properly measured. Financial performance is no exception. As financial institutions, we must understand the quantity of risk taken and measure that risk. We must also understand the expected return from taking that risk; thus, we quantify that risk. See our white paper on Defining Success to learn more.

    So who are we? We want to emphasize how we work, what we are here to do for credit unions and how we align our goals with the goals of our credit union clients. Our purpose, habits and incentives are clearly explained in this research piece on Phi.

    Displaying what we do and who we are, we arrive at QuantyPhi. We are proud of who we work for and who we are. The name QuantyPhi tells the world just that.

    Corporate Central Pays 7% Dividend on PCC Balances

    We are thrilled to announce that we will pay member credit unions a 7% dividend on all perpetual contributed capital (PCC) balances for the month of December. The payment is the highest in Corporate Central’s history and will be paid to member credit unions on December 31, 2017.

Upcoming Events

Current ALM Policies and Procedures

Wednesday, March 21, 2018 12:00 PM - 12:30 PM Central Time (CST)

Policies and procedures are a certainty in the financial institution industry. Federally Insured Credit Unions (FICU) are required by the NCUA to develop and incorporate interest rate risk policies in conjunction with their existing procedures. Credit unions that practice the most current policies and procedures gain a competitive advantage in the industry.

Developing IRR policies is not an easy task. It requires all levels of the credit union to be involved. The board of directors, senior level management, and all other employees play a crucial role in executing these policies. Proper policies and procedures will allow your credit union to develop proper risk measurement methods that will capture and identify interest rate risk. The end goal is for your ALM policies and procedures to lead your credit union’s decision making. The challenge is to make sure your decision making is in line with your risk results.

Join the QuantyPhi team for a 30-minute educational webinar about the importance of a Policy Review, and how it can improve your credit union.

No cost to attend.

Understanding and Implementing Reg CC Final Rule

Tuesday, March 27, 2018 1:00 PM - 2:15 PM Central Time (CST)

The Fed Board issued changes to Reg CC in May 2017 which will go into effect on July 1, 2018. These sweeping changes make steps toward making the check system fully electronic—including new liabilities for not accepting electronic returned checks. For the first time, Reg CC will recognize image exchange with new definitions and warranties. The addition of two new indemnities—the RDC indemnity and the ECI indemnity--will require the industry to understand and develop supporting business processes to accommodate totally new concepts. Come learn more about the changes and join the discussion on how the industry should take action on implementation. No cost to attend.

Vendor's Anatomy - How Vendor Management Impacts GDPR, Reg X, Cybersecurity and More

Thursday, March 29, 2018 2:00 PM - 3:00 PM Central Time (CST)

Vendor management is connected to every part of your organization, not unlike the circulatory system or the skeleton. These third parties pose one of the largest risks to your financial institution: Are you sure they’re doing the right thing to protect your operation? With each new regulatory issue from GDPR (the EU’s General Data Protection Regulation) to state law notice of breach provisions to new compliance rules, each financial institution needs to understand the impact of their vendors to adequately control the risk.

InterLutions I-Care HR Forum

Tuesday, April 3, 2018 11:30 AM - 5:00 PM Central Time (CST)

Join InterLutions for an afternoon of networking with your peers to learn about the latest trends and topics in the benefits world, including wellness programs, data & analytics usage, and claims cost-control strategies.

10 Ways Your Team Can Improve Risk Monitoring

Tuesday, April 10, 2018 1:00 PM - 2:00 PM Central Time (CST)

Risk monitoring touches every department and business process of the financial institution. Collaboration for identifying, assessing, mitigating, and monitoring risk addresses an inclusive strategy to ensure everyone’s involvement, as well as a multi-pronged approach to tackling the many facets of risk.

Strategic ALM Conference

Tuesday, April 17, 2018, All Day Central Time (CST)

This is a 2-day conference April 17-18

Ending a decade of easing and zero interest rate policy, the Fed has tightened five times since December 2015. With the Fed Funds rate target now at 1.25% and another hike looming on the horizon, the million-dollar question remains – where are we going from here?

Leveling the Playing Field

Tuesday, May 1, 2018 11:00 AM - 11:30 AM Central Time (CST)

It is time to Level the Playing Field!  Join us for a 30 minute, high-level webinar to learn about negotiating effective long-term contracts.  During this educational webinar, we will explore 3 basic truths that put credit unions at a disadvantage when reviewing contracts. And more importantly we will address best practices and effective contract management strategies to employ today at your credit union.

Corporate Central Credit Union's Annual Meeting

Thursday, May 10, 2018 9:30 AM - 10:45 AM Central Time (CST)

We will be holding our annual meeting in conjunction with The League’s Annual Convention & Exposition.

Economic Outlook Conference

Thursday, October 11, 2018, All Day Central Time (CST)

Save the date! The Economic Outlook Conference will be held on Thursday, October 11, 2018 at the Monona Terrace in Madison, WI.

Our Family of CUSOs

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Corporate Central Credit Union
6262 South Lowell Place, Muskego, WI 53150
Phone: (800) 242-4747 | Fax: (414) 427-3700
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