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Corporate Central Shares Experience Moving to 100% Remote Workforce

MILWAUKEE, WI – April 6, 2020 – Enabling working from home began with a digital transformation and cloud migration in 2017. Corporate Central Credit Union, Emergifi, InterLutions, and QuantyPhi set to achieve an “anywhere, anytime, on any device” goal in business resiliency efforts. This meant all staff would have the ability to work from home, which is paying off during this time. The transition to working from home during the pandemic was seamless and there have been no service disruptions for members or clients.

Home office desktop computer displaying Emergifi and Corporate Central websites

Corporate Central, Emergifi, InterLutions, and QuantyPhi employees have the capability to work remote.

Operationally, location does not matter. It is the technology that makes it work. All employees have laptops and all applications and tools are in the cloud. By using Microsoft 365 Business Premium, all digital documents and files are in the secure cloud-based OneDrive and SharePoint. Microsoft Teams is used for company-wide communications and collaboration. Groups, teams, and individuals use Team’s chat channels for daily operations. A cloud-based phone system allows for voice, video, conferencing, and web meetings, which means “phones” follow employees everywhere by using a softphone and headset. Although members and clients calling in have no idea where a staff member may be located physically, the team is still able to provide exceptional member service and support. The only thing missing is physical office space and having co-workers in-person presence.

“When the virus started becoming a more serious concern, it was comforting to be able to have all staff work from home, which we have been doing since March 16,” said Chris Felton, President/CEO of Corporate Central. “We always considered business resiliency important to be able to provide uninterrupted services for our members. I never really thought about the peace of mind aspect when faced with a pandemic and being able to immediately have all staff working from the safety of their homes.”

Additional steps Corporate Central has taken to ensure employee efficiency, comfort, and security include equipping employees with large monitors and keyboards to improve the home-work environment. Staff received care boxes filled with treats, similar to those found in the breakroom. IT performed external vulnerability scans on employees’ home networks to ensure networks did not include any open ports or vulnerabilities in routers, modems, or firewalls.

“Digital transformation and cloud adoption continue and it’s easy now to see the benefits,” said Gregg Tushaus, President of Emergifi. “We enable anywhere, anytime, any device work. Many clients are already using Microsoft 365 for secure email, file sharing, storage, online meetings, and chat. These services are bundled into Office 365 along with best-in-class productivity apps like Word, Excel, and PowerPoint, and enterprise-grade security. With Office 365, you can work from anywhere, on any device.”

Emergifi, Corporate Central’s technology CUSO, performed the digital transformation and cloud migration. To learn more about Corporate Central’s digital transformation, read the case study or visit Emergifi's website.

About Emergifi
Emergifi is a wholly owned credit union service organization (CUSO). Formed in 2017, the CUSO specializes in credit union technology solutions that improve productivity and security while reducing costs and risk. Emergifi’s mission is to equip credit unions with the tools they need to remain sustainable, competitive, and successful. Please visit emergifi.com to learn more.

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Corporate Central Credit Union
6262 South Lowell Place, Muskego, WI 53150
Phone: (800) 242-4747 | Fax: (414) 427-3700
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