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Pandemic Preparedness

Corporate Central Credit Union is committed to supporting our members throughout the public health emergency caused by the coronavirus (COVID-19). Our staff and every department regularly participate in remote work without member impact and we are prepared to fully serve members in this manner immediately. We are confident that Corporate Central can provide critical services and the personnel needed to support members and we do not anticipate any business disruptions.

March 18, 2020 - Urgent Corporate Cash Impact

March 16, 2020 - Corporate Cash Services COVID-19 Update

March 16, 2020 - Corporate Central’s Pandemic Preparednessand COVID-19 Resource Center

March 12, 2020 - Corporate Central is Prepared for COVID-19
 

Payment Services

Corporate Central, as well as our third-party partners, are committed to ensure that services continue uninterrupted. Please assist us by communicating any anticipated volume changes in the processing of check, ACH, wires, or other funds transfer services. Please email Member Services with any anticipated increases or decreases in volumes for these services.

Please note that all published processing deadlines and schedules for ACH and check processing remain in effect. The Federal Reserve Bank has advised us that transaction processing platforms all have the ability to process substantially more volume than they typically receive on a daily basis. Members are advised to consult Nacha Operating Rules for information about performance of obligations beyond required time limits.

Liquidity Services

Corporate Central remains well positioned to meet our members’ liquidity needs in these uncertain times. Communication is always key to understanding the specific circumstances of our members. Please email Investments with questions, requests, or feedback on how we can best serve your credit union.

Currency

The Federal Reserve Bank has informed us that normal operating procedures include having currency reserves on hand to meet the needs of financial institutions. If you anticipate any significant increase, decrease, or change in your process for accepting currency orders (such as branch lobby closures/drive up access only) please email Member Services to advise us of those changes. Proactively communicating anticipated changes will assist us in monitoring currency orders/volumes to stay ahead of any additional demand that might impact armored transportation/truck capacity.

Each branch receiving currency under our Corporate Cash delivery service has been assigned a liability limit based on historical ordering practices. If cash orders exceed the liability limit that is defined for a branch, there is a liability fee of $0.30 for each $1,000.00 in excess of the limit. 

To ensure the best possible service, we are currently unable to execute any frequency changes and day of service changes until further notice. If your location is closing due to COVID-19, please notify us immediately. Previously scheduled services will proceed as planned. This does not apply for requests for additional, special, or emergency services.

Remote Access

If your credit union does not regularly provide remote access, please contact Member Services about accessing our services outside of your normal working environment or physical branch locations. We will respond as quickly as possible to advise you on potential options to connect to our services or setting up additional users for access. Corporate CAFÉ security restricts access by location.

Enabling Remote Work

Unfortunately, there is no quick fix for enabling remote work. Our ability to operate our business and work remotely at Corporate Central is the result of our digital transformation and cloud migration. Similar to Microsoft (The top 9 ways Microsoft IT is enabling remote work for its employees), Corporate Central enables remote work. Emergifi will work with your information technology teams to enable remote work. Emergifi offers remote work enabling products and services such as Software-as-a-Service (SaaS) productivity applications, cloud systems and applications, security, cloud-based device management, team collaboration, cloud-based voice and video, conferencing, webinars, web meetings, and electronic faxing.

Security

Regardless of any health crisis, the cyber threat actors will continue to look for ways to exploit businesses and consumers alike. Be informed but be cautious when receiving communications regarding COVID-19. Cybercriminals will use current events to promote fear and panic in social engineering attacks. Continue to be vigilant when reviewing external emails; especially those with links or attachments. Any staff working from home should continue to follow regular information security policies and procedures. Remote workers should not attempt to bypass any security settings to conduct business. Continue to use security controls such as MFA and VPNs. Be cautious of any unusual alerts or notifications requiring any user actions or credentials that may be social engineering attacks geared towards teleworkers. The Cybersecurity & Infrastructure Security Agency (CISA) and Stay Safe Online are good resources for security risk mitigation strategies.

Industry and Partner Resources

For More Information

We are closely monitoring updated guidance from the World Health Organization (WHO) and Centers for Disease Control (CDC) to stay informed on the latest developments about COVID-19.

Please contact Member Services with any questions.

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Corporate Central Credit Union
6262 South Lowell Place, Muskego, WI 53150
Phone: (800) 242-4747 | Fax: (414) 427-3700
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