Member Portal
COACH III CAFÉ Remote Support Safekeeping
Did You Know?
Relationship Development Officer, Mark Volz, currently participating in Filene’s i3 program.
Filene’s i3 (Ideas, Innovation, Implementation) program brings top credit union professionals together to brainstorm, test and create products, processes, and business models to better serve credit union member needs. Selected credit union leaders participate in a two-year development journey working within small groups to address some of the biggest issues facing the credit union industry. Over the course of two years, each i3 group completes four cycles of problem solving, lasting six months each. The i3 groups deliver outputs for each project cycle and have an opportunity to connect with i3 alumni and industry leaders at Filene events. Over 260 credit union leaders have been a part of the i3 group. Since the program’s inception in 2004, more than 150 concepts have been introduced. These product, service, and business model innovations help credit unions build operational efficiency, generate loans, mobilize savings, reach communities, and strengthen membership.
Mark’s group, who call themselves Team Delorean, was tasked with addressing an issue from Filene's "The Credit Union of the 21st Century" report. They decided to tackle rising income volatility and difficulty saving. While diving deeper into the subject, the group noticed transportation came up quite a bit in their discussions. More specifically, how members and communities are impacted by the lack of transportation and figuring out how to get from point A to point B. Transportation insecurity is very common and plays a large role in the prosperity of credit union members and communities. The group continues to explore ways to help with this issue, and they are looking for partners and people who may be directly affected by transportation insecurity to connect with them and join them on the journey to solve this issue.
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Documents and Forms
Find documents or forms for joining, requests, new services, agreements, etc.
Access to our COACH III Portal. A low-cost, user-friendly, robust solution designed specifically for credit unions. Hundreds of credit unions utilize this system because of its reliability and comprehensive range of products and services, including ACH receiving, origination, business/SEG origination, and international wires.
Access to our online transactional system. With this user-friendly and robust system, members can review statements and balances, transfer funds, place cash orders, and reconcile business checks.
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Member Services Remote Support is a simple and secure remote access tool used by Corporate Central. Your Member Service Representative (MSR) may request your permission to use Member Services Remote Support to view or control your computer to assist in resolving any technology issues. When the software is opened on your computer, it will display an ID for your computer. The MSR will request this ID to establish the secure connection which uses 256-bit AES encryption. You will be able to terminate the remote session at any time and can view all actions performed by your MSR during the remote session. After the support session has been completed, the software can be closed and removed from the computer.
Download and Install the Remote Support Software
Access to our Security Safekeeping solution. Through our Security Safekeeping program, your credit union has access to convenient, dependable settlement and safekeeping of your investment securities through a partnership with the only credit union owned trust administration provider that clears directly with the Deposit Trust Company (DTC) and the Federal Reserve. Settlement, principal and interest payments are posted directly to your settlement account at Corporate Central.
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