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    June 2018

    A Note from Chris

    My son, and oldest of our three children, just graduated from the Police Academy and is now serving as an officer with our hometown’s police department. "Officer Felton" is how he is commonly addressed now. I have 2 thoughts on this development. Thought #1 – I guess I’m getting older and I can’t believe my first born is old enough to be a police officer. However, any self-pity over me growing older is immediately overshadowed by Thought #2 – incredible pride. It is remarkably rewarding to see potential and accomplishment realized!

    And speaking of accomplishments…it’s been another exciting, busy, and productive month here at Corporate Central. I hope you enjoy the recap in this month’s Corporate Connection!

    It was great to see so many members and friends at all the recent conventions, conferences, outings, and more – thank you for everything you do to support and advance our movement.

    With summer here, it’s also important to kick back, and enjoy time with family and friends. I hope everyone has a safe and fun summer, and we look forward to a wildly successful second half of 2018!

    Thank you,

    Chris' Signature

    Chris Felton
    President/CEO

    Important Notice - BSA/AML Requirements

    As part of our BSA/AML member due diligence requirements, Corporate Central is performing the Annual Re-certification of our Member Anti-Money Laundering programs. The re-certification process helps to ensure that each credit union is performing their member identification and verification duties required by the USA PATRIOT Act. As referenced in the Terms and Conditions of your Account Services Agreement with Corporate Central Credit Union, paragraph (1)(b) states Credit Union will complete the Annual Re-certification of Corporate Central Credit Union Anti-Money Laundering Reliance Agreement “Annual Re-certification.”

    The Annual Re-certification form was emailed to Members via DocuSign from Laurie Dellevar, Corporate Central’s Compliance Analyst. Please review and complete in DocuSign before July 31, 2018.

    Chapter Leader's Conference

    On June 8 and 9, chapter leaders from across Wisconsin joined forces at the Blue Harbor Resort to gather ideas to on how to bring everyone a fun and educational 2018 – 2019 chapter season.

    Chapter Leader's Conference Human Knot with Mark Volz

    Keynote speaker, Michael Hahn, presented on how to prevent burnout and become the heroes we are, by developing “hero habits.” Steve Nothem, President/CEO of Premier Financial Credit Union, presented fun and exciting ways to become credit union advocates by playing Advocacy Bingo. Jennifer Laud, presented on a variety of marketing topics that credit unions can use to attract and retain members. David Murphy, discussed confessions of a chapter leader, where he presented the trials and tribulations he has had as a chapter president, and how he and the Central Wisconsin Chapter, overcame those obstacles.

    Lastly, the chapter leaders brainstormed fun ideas for future chapter meetings with engaging and innovative Corporate Central night presentations. They are all looking forward to seeing Relationship Development Officer, Mark Volz, do his best impression of Steve Harvey during "Corporate Central Family Feud." We're looking forward to the 2018 – 2019 chapter season.

    What's New & Who's Who

    Kathy Westphal, Product Manager & Business Analyst
    Every great ride has a great story! Kathy is taking her story all the way to the 78th Sturgis Motorcycle Rally in Sturgis, SD this August. Kathy is enthusiastic about the adventure because this will be her first time on her own bike. Vroom, vroom!

    Kathy Westphal

    Getting to know... Corporate Central's Kathy Westphal

    1. Who was your childhood actor/actress crush? Cary Grant (I watched a lot of old movies.)
    2. What was the first concert you ever went to? Chicago at Alpine Valley.
    3. What was your first job? What did you like/dislike about it? I was an associate at K-Mart in the Sporting Goods department when I was 16 years old. I come from a family that doesn’t hunt, fish, or camp, and mainly watches sports. The position required me to sell, and answer questions related to, all kinds of sports. Some of the more interesting activities were helping hunters pick the right shotgun or rifle during the hunting seasons and measuring someone’s hand to drill the holes into their new bowling ball. What’s not to like?!
    4. What did you name your first car? Bertha – She was a 1966 Buick Special – a beautiful Turquoise Mist 4-door sedan with no AC, manual windows, AM radio, V8 engine, and most of all a big trunk (thus her name). I had her from 1979 - 1996. I still miss her.
    5. What do you like about working at Corporate Central? First and foremost, the people. There is a strong sense of family and great examples of teamwork and collaboration occurring every day. I also like the opportunities available to learn new things and use my experience to help make a positive difference.
       

    Chris Hytinen, Business Development Executive
    Where do I know him from? Well if you asked yourself that question it's probably because you have seen Chris Hytinen around. His extensive credit union background gives him the opportunity to offer technology solutions to credit unions. When Chris isn’t working the phones connecting with members, he’s spending time with his wife and three kids at drama class, dance class, or basketball games. There is no way his life is boring!

    Chris Hytinen

    Getting to know... Corporate Central's Chris Hytinen

    1. What’s your most embarrassing moment from your teen years? While cutting my steak, I spilled my dinner onto the floor during the senior prom.
    2. What’s the best prank you’ve ever played on someone? I played this prank on my parents... Once I sold my little brother to my best friend’s family, in exchange I bought their family dog! (Ferdinand the Basset Hound).
    3. What totally rad expression did you overuse in high school? That is totally “bogus!”
    4. What are your favorite songs from your teenage years that you still rock out to when nobody else is listening? Anything by Queen or Electric Light Orchestra.
    5. What does the credit union movement mean to you? Due to the fact I grew up in a credit union family, (my father and step-mother were former credit union executives) I was taught the “people helping people” philosophy that is prevalent within the credit union industry. I still identify this philosophy with the credit union movement today.
       

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    Michigan Convention Highlights

    Chris Geisler and Jesse Kohl at Michigan Convention

    Chris Geisler, Business Development Manager for Michigan, and Jesse Kohl, Senior Vice President Corporate Development, proudly represented Corporate Central at the Michigan Credit Union League’s Annual Convention & Exposition, June 7 and 8. They enjoyed connecting with many of our Michigan members and future members in the exposition hall, while they were in between a variety of educational sessions and exciting motivational speakers. Corporate Central was also a wine sponsor at the Corks for a Cause kickoff event, which not only provided fantastic networking for all who attended, but raised over $22,000 for the Michigan Credit Union Foundation. We are already excited to do it again this time next year!

    FUNdraising

    This month, Corporate Central held an infant loss box donation drive for the Aurora West Allis Woman’s Pavilion. Items donated included angel bears, keepsake boxes, scrapbooking materials, and baby blankets. On average, the hospital needs to make 8-12 boxes per WEEK. This donation drive is the very FIRST of its kind for the hospital, and we are proud to be a part of it.

    Learn More

    WILD Initiative

    The Wisconsin Ideation & Local Development (WILD) Initiative - formerly known as the Wisconsin Innovation Group - is looking to involve participants and their credit unions in a nine-month process to develop financial products, services, and business models that increase credit unions' relevance as Americans' best financial partner.

    The effort kicks off in August and continues through the remainder of the year, into 2019. Apply now or nominate someone you think would do a great job innovating on behalf of credit unions. Applications and/or nominations are due by August 10.

    Learn More

    Did You Know?

    Liquidity Solutions from Corporate Central
    Credit unions from around the country are partnering with Corporate Central to complement their liquidity sources. Corporate Central offers flexible, competitive, and efficient liquidity solutions for credit unions of all shapes and sizes. If you’re evaluating your liquidity strategies and funding options, consider Corporate Central’s array of solutions, including term borrowing, secondary lines of credit, letters of credit, student lending, and issuing non-member deposits through SimpliCD!

    Learn More

    Credit Unions Connect

    Stories that exemplify the movement

    You're Somebody's Type

    Mark Volz Donating Blood

    Guardian Credit Union held its annual blood drive in association with the Blood Center of Wisconsin June 1. They received 14 pints of blood, which will benefit 42 people. Mark Volz, Relationship Development Officer, helped contribute to the cause. He will be ready to donate again after July 15 for anyone else hosting a blood drive!

    Too Inspired to be Tired

    Service 1 CU Relay for Life

    Service 1 Federal Credit Union in Muskegon, MI participated in Relay for Life Muskegon County. They won the award for most team members on the track, took #1/45 teams, and raised 12% of the total donations for Muskegon County!

    Funding Young Entrepreneurs of Guatemala

    GFCCCU Candy Bar Sales

    The Greater Fox Cities Chapter of Credit Unions are selling candy bars to establish a Young Entrepreneurs fund in Guatemala. This is the first time the World Council of Credit Unions has tried this initiative, and the Greater Fox Cities Chapter has already raised over $12,000 to put towards this project!

    A Great Read

    How to Become an Agile Organization Designed to be Competitive
    Unprecedented times require fresh perspectives and frameworks that invite a deeper dive into the core of your organizational vision, competence, and competitive value. Traditional strategic planning focuses on creating stability in the conditions among an organization’s customers, suppliers, competitors, distributors, and delivery channels. Work to engage an agility framework in your next strategic planning cycle. An agility framework is designed and constructed, so each element and feature embeds flexibility as the foundational practice. The pieces are then aligned to support long-term adaptability with high-performance for the greater good. Think about the three elements of an agile organization as being robust, adaptable, and backed by shared leadership.

    Read the Article

    Our Family of CUSOs

    Emergifi Logo

    Gregg Tushaus, President, delivered "Emerging Financial Innovation" to credit union leaders presenting Emergifi's future vision and how Emergifi paves the path forward. Contact Emergifi for a presentation or discussion on emerging financial services innovation.

    Emergifi Holds Ongoing Business Resiliency Testing

    An important key point to remember when creating your credit union road map for digital transformation and cloud migration is not to overlook the importance of developing a Business Resiliency strategy for your organization. Emergifi's goal for Corporate Central is business resiliency with absolutely no service interruptions. The "anywhere, anytime, any device" practice was fully tested this June during our second Business Resiliency Test.

    To kick start the event, employees were sent an email announcement the night before the test. The email indicated Corporate Central would be locked and closed the next day for a Business Continuity Test. Employees were instructed to follow the Business Continuity Plan (BCP) they were provided and conduct business at home or a remote location. The test was being conducted to simulate an emergency. (A fire had started in the building, servers have gone offline, and the building was unsafe for staff.) Employees were informed that IT personnel will run critical systems from our recovery cloud environment. Staff were instructed to do nothing apart from connecting to the VPN if system access was required.

    During the mock fire, the entire organization conducted business from home. Staff used innovative technology solutions—facilitated by Emergifi—to continuously deliver member services including cash, ACH, investments, funds transfer, lending, safekeeping, item processing, and wire services throughout the disruption event. Cloud-based communications, applications, and security systems successfully eliminated physical location restrictions. In addition, the June exercise moved our systems from our last remaining internal servers to our cloud recovery site for additional testing.

    InterLutions Logo

    Credit union HR professionals are invited to attend an HR Forum on July 18 at Volunteer Corporate Credit Union to network, share experiences, and gain insights into how I-Care employee benefits can help credit unions take control of increasing benefit management challenges.

    “Credit unions can afford to give their employees the benefits they deserve if they do healthcare the same way credit unions do everything else: through collaboration,” said Jesse Kohl, President of InterLutions.

    Participants will hear informational presentations on the latest trends in wellness programs, data/analytics usage, and claims cost-control strategies from representatives of Lockton. Attendees will also participate in a roundtable discussion focused on successes, challenges, and future initiatives to improve employee benefits at each participating credit union.

    “The opportunity to exchange solutions with healthcare experts and other credit union HR professionals about common challenges related to our HR and employee benefit programs is invaluable,” said Terri Green, AVP of HR at Fox Communities Credit Union. “These HR Forums remind us that the more credit unions work together, the better benefits we can provide to our employees.”

    QuantyPhi Logo

    QuantyPhi continued its education initiative in May, showing members how the balance sheet optimization process can help members manage through choppy waters. Danny McIntyre presented “Structuring Your Portfolio in a Rising Rate Environment” at the Wisconsin League convention in Green Bay. The presentation explained how to keep risk position front and center while making portfolio decisions. If you are interested, contact QuantyPhi, and we will get a copy of the presentation to you.

    On June 20, QuantyPhi presented a webinar: “Measuring Liquidity in Your Investment Portfolio.” Member concerns about liquidity have elevated as loan growth remains strong, and share growth moderate while the Fed accelerates its unwinding of their quantitative easing. QuantyPhi’s analytics are geared to your balance sheet, not just your investment portfolio. If you need help with any aspect of risk, liquidity, or investment, contact QuantyPhi today.

Upcoming Events

Monday Market Monitor

Monday, October 1, 2018 3:30 PM - 4:00 PM Central Time (CST) | Conference Call

The Monday Market Monitor is a weekly conference call geared toward credit union investment managers. It will provide up-to-date economic highlights, yield curve analysis, investment product recommendations, and a forecast for the upcoming week.

Top 5 Best Practices for Patch Management to Protect Your Data Today

Thursday, October 4, 2018 11:00 AM - 11:30 AM Central Time (CST) | Webinar

Join Emergifi for this 30-minute educational webinar to learn actionable items you can implement today to ensure systems are secure, free of vulnerabilities, and operate your credit union without interruption.

Contactless Payments are in Your Credit Union’s Future

Thursday, October 4, 2018 1:00 PM - 2:00 PM Central Time (CST) | Webinar

Join Corporate Central and Elan for this 60-minute educational webinar for an update on contactless implementations in the U.S. and across the globe; learn the benefits of contactless payments for credit unions and their cardholders; and find out more about implementation best practices and recommendations.

Economic Outlook Conference 2018

Thursday, October 11, 2018, All Day Central Time (CST) | Monona Terrace, Madison, WI

The Economic Outlook Conference will be held on Thursday, October 11, 2018 in Madison, WI at the Monona Terrace - Hall of Ideas EFHI.

What Does a Liquid Balance Sheet Look Like?

Wednesday, October 17, 2018 12:00 PM - 12:30 PM Central Time (CST) | Webinar

Join QuantyPhi for this 30-minute educational webinar to learn more about liquid balance sheets.

How to Effectively Shop Your Bond and Insurance

Wednesday, November 7, 2018 11:00 AM - 11:45 AM Central Time (CST) | Webinar

Join InterLutions and Lockton for this 45-minute webinar to learn three simple, yet impactful, ideas that any credit union can easily adopt to significantly lower bond and insurance costs, as well as make sure the credit union is properly protected.

Our Family of CUSOs

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Corporate Central Credit Union
6262 South Lowell Place, Muskego, WI 53150
Phone: (800) 242-4747 | Fax: (414) 427-3700
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